HOW DO I PLACE MY ORDER ONLINE?

Browse through the site until you find the item you wish to purchase. From the product page select the size you would like to buy. You can click 'Checkout' to place your order or 'Keep Shopping' to add the shirt to your cart and keep shopping for more. You may also add items to your cart from the Stock Chart. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 4 steps; Verify Your Order, Shipping Information, Billing Information and Place Your Order. You will then receive an order confirmation email & address confirm mail. When your order has been shipped, you will receive a final email.


HOW CAN I PAY FOR MY ORDER?

We accept Visa & Mastercard.


I PLACED AN ORDER, BUT I DON'T GET ANY E-MAIL?

After you click "Send Order" an e-mail confirmation including order items will be sent to the e-mail address which you entered on your order form.
If there are not any confirm email, it means your order was not successful, please re-order again.

HOW CAN I PAY FOR MY ORDER?

You have to email us to cancel your order , and re-order again.
If your order has already been processed, we will be unable to change your order and you will need to make a return or exchange once you receive your goods.
*Please check our sizing chart before make an order, because there are many kinds of T-Shirt, they all different size!


I HAVEN'T RECEIVED MY ORDER YET, HAS IT BEEN SHIPPED?

When we received the order, we'll email you to confirm your address again. If it was correct, we'll shipping in 1-3 days.
If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse.
International orders can take anywhere from 1-2 weeks since several of our packages get held up in customs.
If your international order has not arrived within this timeframe, we recommend checking with your local post and customs offices to make sure your package is not being held.


WHAT SHIPPING OPTIONS DO YOU OFFER?

We use OCS or EMS for international orders.


HOW MUCH WILL SHIPPING COST ME?

INTERNATIONAL SHIPPING RATES:
Base shipping price is NT$300~450 (around US$10~15) in Asia, NT$560~800(around US$19~26) in Others. ←depends on your country.
Orders every piece add NT$100~150. (US$3.5~5.3) / Accessories add NT$50.(US$1.5) in Asia, NT$150~300(US5.3~10.7) / Accessories add NT$50.(US$1.5) in Others. ←depends on size and weight of item.


WHAT IF I HAVE A QUESTION?

We will do our best to answer any questions that you may have. You may e-mail us at info@ciongzo.com and we will reply your e-mail ASAP. More Questions!? E-mail Us!